Returns & Exchanges

If, for any reason, you are not completely satisfied with your purchase, you may return all items, except clearance stock, promotional and BOGO items, within 14 days of receiving your order. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your glasses weren’t directly purchased on our website please refer to the returns and exchange policy where you purchased your Reality Eyewear.

To begin the return process, please contact us at customercare@realityeyewear.com with your full name and order number. Please note that shipping and other charges on return items are at the customer’s expense.

Refunds are issued minus the standard shipping fee incurred by Reality in shipping your goods to the card the purchase was made on. You will receive confirmation by email when your return is completed. 

All returns require a Return Authority (RA) number. Please email us at  customercare@realityeyewear.com to request a RA (Return Authority) number. Our RA number will be valid for 21 days. If goods are received outside of the RA period, our warehouse reserves the right to not accept the goods. 

All stock must be returned in perfect condition unless the goods were damaged in transit. If so, this must be discussed when applying for an RA. Our warehouse cannot accept ‘collect’ consignments unless otherwise negotiated in advance. 

Insurance for goods shipped back is the responsibility of the customer.

We recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in transit. We do not bear liability for any product(s) that are damaged in transit during the return process, so please ensure that the packaging and delivery method are secure. 

Once we have received and confirmed your returned item, we will notify you of the approval or rejection of your refund.

Refunds will be issued in the same form of payment used for your original order.

Once a refund is approved and processed, the shipping cost will be deducted from your refund. 

If you wish to cancel your order, please contact us at customercare@realityeyewear.com as soon as possible. Online orders can be shipped within 24 hours of receipt (subject to our security and verification process). Due to our fast turnaround, it is essential that you contact us so we may attempt to cancel your order before it is processed and/or shipped.

All items purchased on sale or as part of a promotion, including BOGO promotions, are non-refundable. Exception to this rule is our introductory discount code. Anything purchased on this code is refundable subject to the return’s conditions.

Exchanges
All shipping charges for returning items and sending any replacements is the responsibility of the customers. Exchanges are not possible for SALE ITEMS however exchanges are possible for Promotional Discount Codes including BOGO items. 

Please contact customercare@realityeyewear.com for exchange validation and make sure to follow the instructions.

To start your exchange, we require a receipt or proof of purchase. We recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in the post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. 

All exchanges must be mailed back to the return address provided. Failure to complete a return with these instructions may result in us being unable to exchange your items. Freight charges will apply for Reality to send any replacement items.